Account Management FAQ

1 - General Account Setup

1. How do I create an InterVal account? Visit the InterVal website, click Sign Up, and follow the step-by-step process.

2. Can I use a generic email address like Gmail or Yahoo to sign up? No, you must use a professional email address for registration.

3. How do I recover my account if I forget my password? Use the Forgot Password link on the login page. You’ll receive an email with instructions to reset your password.

4. Can I change my account’s email address? Yes, go to the Profile tab in the Account Settings and select Change Email. Verify the new email to complete the process.

5. How do I secure my account? Use a strong password and enable notifications for login activities to monitor unauthorized access.

2 - Licenses & Users

1. What are InterVal licenses, and how do they work? Licenses allow users to access the InterVal system. They can be dynamically assigned and unassigned based on team needs.

2. Can I assign a license to multiple users? No, a license can only be assigned to one user at a time. However, licenses can be unassigned and reassigned to other users.

3. What happens if I unassign a license? The license becomes available for reassignment. The user remains in the system but loses access.

4. Can I manage a large team with a limited number of licenses? Yes, you can assign licenses to active users and unassign them when no longer needed.

5. How do I transfer account ownership to another user? Use the Up Arrow next to a user in the Users/Licenses tab to make them the primary contact.

3 - Plan Management

1. How do I change my subscription plan? Go to the Plan tab and click Change Plan. Select your new plan and confirm your changes.

2. Can I switch between monthly and yearly billing? Yes, when changing plans, you can toggle between monthly and yearly billing cycles.

3. What happens if I downgrade my plan? Changes take effect at the end of the current billing cycle, and you’ll retain access to all features until then.

4. How do I cancel my subscription? In the Plan or Billing tab, click Cancel Subscription and follow the confirmation steps.

5. Will my account be deleted if I cancel my subscription? No, your account and data are retained for at least 12 months, allowing you to rejoin anytime.

4 - Billing Management

1. How do I update my payment method? Go to the Billing tab and click Update under payment information.

2. Can I use multiple payment methods? No, InterVal only supports one active payment method at a time.

3. What should I do if my payment fails? Update your payment method in the Billing tab or contact support for assistance.

4. How do I apply a discount code? Enter your code in the Add a Discount Code section of the Billing tab.

5. How can I access my invoices? Go to the Billing tab and download invoices from the list provided.

5 - Technical Issues

1. Why am I unable to log in? Ensure your email and password are correct. If the issue persists, use the Forgot Password option or contact support.

2. What should I do if I don’t receive a password reset email? Check your spam/junk folder. If not found, contact support at [e-mail].

3. Can I reactivate my subscription after cancellation? Yes, log in to your account and select a new plan under the Plan tab.

4. What happens to my data if I stop using InterVal? Your data remains secure in your account for at least 12 months after subscription cancellation.

5. How do I contact support? Reach out to us via email at [e-mail] for assistance with any account issues.